If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:
On a Mac-to-PC USB cable, the connection plugs are the same on both ends, so it doesn't matter. Set up an HP printer for USB connection to a Mac computer. If your printer is listed, remove and re-add the printer to confirm communication and to make sure the correct driver is used.Click the name of your printer, then click the minus sign to delete the printer. Once the printer is removed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue.
- Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
- Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
- Make sure that your device is turned on.
- If you see a Trust this Computer alert, unlock your device and tap Trust.
- Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
- Restart your computer.
- Restart your device:
- Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
For more help, follow the steps below for your Mac or Windows PC.
* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.
If you use a Mac
- Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
- On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
- From the list on the left, select USB.
- If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
If you use a Windows PC
The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.
If you downloaded iTunes from the Microsoft Store
Follow these steps to reinstall the Apple Mobile Device USB driver:
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Click and hold (or right-click) the Start button, then choose Device Manager.
- Locate and expand the Portable Devices section.
- Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
- Select 'Search automatically for updated driver software.'
- After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
- Open iTunes.
If you downloaded iTunes from Apple
Follow these steps to reinstall the Apple Mobile Device USB driver:
Usb Driver Download For Mac
- Disconnect your device from your computer.
- Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
- Click OK.
- Right-click on the
usbaapl64.inf
orusbaapl.inf
file and choose Install.
You might see other files that start withusbaapl64
orusbaapl
. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file. - Disconnect your device from your computer, then restart your computer.
- Reconnect your device and open iTunes.
If your device still isn't recognized
Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:
- Press the Windows and R key on your keyboard to open the Run command.
- In the Run window, enter
devmgmt.msc
, then click OK. Device Manager should open. - Locate and expand the Universal Serial Bus controllers section.
- Look for the Apple Mobile Device USB driver.
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
Usb Connection For Macbook Pro
- Connect your device to your computer with a different USB cable.
- Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.
If you see the Apple Mobile Device USB driver with an error symbol:
If you see , , or next to the Apple Mobile Device USB driver, follow these steps:
Usb Connector For Macbook
- Restart the Apple Mobile Device Service.
- Check for and resolve issues with third-party security software, then restart your computer.
- Try to install the
usbaapl64.inf
orusbaapl.inf
file again.
Epson Connect Printer Setup for Mac
Follow the steps below to enable Epson Connect for your Epson printer on a Mac.
Important: Your product needs to be set up with a network connection before it can be set up with Epson Connect. If you need to set up the connection, see the Start Here sheet for your product for instructions. To see the sheet, go to the Epson support main page, select your product, Manuals and Warranty, then Start Here.
- Download and run the Epson Connect Printer Setup Utility.
- Click Continue.
- Agree to the Software License Agreement by clicking Continue, and then Agree.
- Click Install, and then click Close.
- Select your product, and then click Next.
Note: If the window doesn't automatically appear, open a Finder window and select Application > Epson Software, and then double-click Epson Connect Printer Setup. - Select Printer Registration, and then click Next.
- When you see the Register a printer to Epson Connect message, click OK.
- Scroll down, click the I accept the Terms and Conditions check box, and then click Next.
- Do one of the following:
- If you're creating a new account, fill out the Create An Epson Connect Account form, then click Finish.
- If you're registering a new product with an existing account, click I already have an account, fill out the Add a new printer form, and then click Add.
- Click Close.
- See our Activate Scan To Cloud and Remote Print instructions to activate the Scan to Cloud and Remote Print services.